Below are the Frequently Asked Questions for users who request services via WhatsApp. By sending a taxi service request, you agree to our general conditions, so we recommend that you carefully review our taxi service policy and terms at the following link: https://eltaxi033.com/en/service-terms-and-conditions/
What is the WhatsApp pre-booking system?
It is an automated system through which you can request a taxi automatically. The data required for a proper service registration are as follows:
• Name
• Number of passengers (for more than 7 passengers, please contact +34 933 037 037)
• Pickup address (type or send your location)
• Destination address
• Date and time of pickup
• Additional comments that may help us with the pickup
Important: If you have any special requests, such as a low or high taxi, child seat, etc., please contact us by phone at +34 933 037 037.
How do I know that the reservation has been successfully made?
You will receive, once your request has been successfully completed, all the information recorded for the service. Please read this information carefully. If it is incorrect, please contact us by phone at +34 933 037 037.
Can I make any other type of inquiry via WhatsApp?
NO. Our WhatsApp channel is an automated booking application. For any inquiries, please contact us by phone at +34 933 037 037. Our team of operators does NOT respond to WhatsApp.
Can I contact the operators?
Our WhatsApp channel is an automated booking application. For any inquiries, please contact us by phone at +34 933 037 037. Our team of operators does NOT respond to WhatsApp.
I need a quote.
To request a quote, please fill out the following form: https://eltaxi033.com/en/contact/. For immediate services at a fixed price, download our eltaxi app at https://eltaxi.app/.
Is the reservation confirmed?
The registration of a reservation does not guarantee its fulfillment. The taxi service is subject to taxi availability in the area a few minutes before the requested time. Please check our service terms and conditions at https://eltaxi033.com/condiciones-terminos/
You can view, obtain, and check service/taxi status updates for this reservation 10 minutes before the pickup time by clicking the link we provide after correctly confirming the registration of your pre-reservation.
You can also check taxi availability or call your taxi on its way. If you have any doubts regarding the confirmation of an ongoing service, please contact us by phone at +34 933 037 037 and provide the received service ID.
How can I check the status of my service?
You can view, obtain, and check service/taxi status updates for this reservation 10 minutes before the pickup time by clicking on the link we provide after correctly confirming the registration of your pre-reservation. You can also check taxi availability or call your taxi en route. If you are unsure about the confirmation of an ongoing service, please contact us by phone at +34 933 037 037 and provide the received service ID.
Do WhatsApp calls work?
This function is NOT enabled. To contact our support team, please call us at +34 933 037 037.
What is the service ID?
The ID is the identifier assigned to your service. It’s a 7-digit number provided once the pre-booking registration is confirmed. This number helps us check or make changes to the service status when you contact our team of operators by phone at +34 933 037 037.
Can I cancel my service?
You can cancel the service as long as a taxi is not already on its way. You can view, obtain, and check updates on the service/taxi status for this reservation 10 minutes before the pickup time by clicking on the link we provide after correctly confirming the registration of your pre-reservation.
A ‘Cancel’ button is available for you to proceed with the cancellation.
Why can't I cancel a service?
Services with a confirmed, assigned, or en-route taxi cannot be canceled through the app. Please contact our team of operators by phone at +34 933 037 037 as soon as possible.